by Jonathan | Apr 22, 2022 | Core Values, Culture, Hiring, Leadership, Teams
“How can I get more people?” Over 12 million open jobs. More open jobs than ever. Record low unemployment. Stories of job postings attracting zero interest. Stories of candidates not showing up for phone interviews, in person interviews, or even their...
by Jonathan | Feb 21, 2022 | Culture, Interpersonal Skills, Leadership, Personal Development, Teams
Give the gift of the benefit of the doubt. A team member uncharacteristically gets a bit irritated at you. Give the benefit of the doubt. A good client simply won’t return your repeated calls. Benefit of the doubt. A loved family member said something stupid....
by Jonathan | Jul 15, 2021 | Communication, Culture, Interpersonal Skills, Leadership, Teams
Making even the slightest cultural changes will take way longer than we think it should. My wife and I have done a number of home improvement projects over the years. We have an inside joke when we are contemplating a new project. Here’s how it works: First, we...
by Jonathan | Jul 5, 2021 | Communication, Culture, Leadership, Relationships, Teams
Looking to build trust with a new team member quickly? Then move faster than you usually do to deepen the relationship. Deepening a work relationship doesn’t mean we become besties with each of our team members. This isn’t about building the type of...
by Jonathan | Jun 21, 2021 | Culture, Leadership, Teams
He dumped the whole cup of nitro cold brew all over the bar area. It was an accident that happened right under the coffee spigot. I was in the lobby waiting for my drink (not that one). Since I am a complete nerd about teams, I waited for the response. Here are the...
by Jonathan | Sep 28, 2018 | Airports, Teams
“If you’ve seen one airport, then you’ve seen one airport.” If you are an airport professional, then you have heard this. Yet, when we hire, we seek applicants for airport positions with years of experience. I think we do this because we believe that their experience...
