by Jonathan | Mar 28, 2022 | Communication, Future Leader, Future of Work, Leadership
I drive to Seattle four times a year to see a mostly naked woman holding a tiger cub while clinging to a rope ladder that’s attached to a helicopter. Relax, it’s art. A massive piece of art that is hanging on the ceiling of my dentist’s office. When...
by Jonathan | Mar 24, 2022 | Communication, Future Leader, Hiring, Leadership
Want more people? Develop an employee journey. Customer experience (CX) professionals use the concept of the customer journey to literally map out the path a new customer takes when interacting with the brand. CX pros want to understand it all. How did they first...
by Jonathan | Mar 1, 2022 | Communication, Emotional Intelligence, Interpersonal Skills, Leadership
I bet you can’t help but tell the truth. Over and over and over again, we can’t help but radiate what we really think and how we really feel. The slightest of facial expressions. The variation in tone. The body language. The speed of the conversation. The...
by Jonathan | Feb 22, 2022 | Communication, Culture, Emotional Intelligence, Leadership, Tuesday Tactic
Tuesday Team Tactic: Comment first on what went right. You have a team full of brilliant people. And brilliant people get it. They understand that whatever the endeavor, there will be problems. Problems with the idea. Problems with the execution. Problems with the...
by Jonathan | Nov 1, 2021 | Communication, Leadership
Is a “no” forever? Listening to an interview featuring Jeff Deveratt who works in show business – producing, directing, writing, etc. In recent years he has sold a few shows to Netflix. The interviewer asked about how he even got in the door at...
by Jonathan | Oct 27, 2021 | Communication, Core Values, Leadership
He hijacked a school bus. Five months ago a young man boarded a school bus in South Carolina and, at gunpoint, demanded the driver take him to a neighboring city. In the back of the bus, 18 elementary kids. As a parent of kids who ride school buses, this is...
