“Pay peanuts, get monkeys.” The bumper sticker philosophy was coming from the bearded man in 16B to the lady in 16A. I was seated in 16C. He was referring to the flight attendants on our Southwest flight. His proverb came before the jet had even pushed back from the gate. I hate sayings. “Old chestnuts” like that bristle. So, I decided to check his narrative against reality. The verdict? The FA’s on our flight were kind, speedy, helpful, cheerful, and professional. It was a great experience. My bearded seat mate’s saying ended up saying more about him than the people working hard to make our flight a success. The whole thing informed my own new saying. “Narratives create expectations.” I just made that one up, but, I like it already. You see, the micro narratives we tell ourselves based on past experience should not be relied upon as absolute truth. Why? Because bumper sticker philosophy creates expectations that may not always line up with reality. Besides, these sayings are usually sarcastic and negative. Try trashing the tropes. Go in open to what could be. I bet you will be surprised.
With your teams, don’t get out of the way, do this instead
"Get out of the way!" I often hear some version of this sentiment when talking about building a culture to incentivize high performance teams. "You have to find the right people, equip them, and then get out of the way." People who talk about getting out of the way...