by Jonathan | Oct 22, 2018 | Leadership
The problem gets solved in two ways. The first way is reactionary. The problem is discovered and then there is some action to resolve it. This is classic “customer service.” The second way is proactive. We discover a problem and then we work to solve it,...
by Jonathan | Oct 18, 2018 | Leadership
I listened to James Clear on the Coaching for Leaders podcast this morning. Clear was being interviewed about his new book, Atomic Habits (which sounds like a must read). One of the things Clear mentioned over the course of the 45 minute interview was the concept of...
by Jonathan | Oct 17, 2018 | Leadership
In American football, you can feel when there is a momentum shift. Some form of invisible energy moves between the teams throughout the game. It becomes pronounced at times, and at other times it seems to be in the background. I believe the concept of momentum is not...
by Jonathan | Oct 16, 2018 | Leadership
Speak last. It took me several years to understand this phrase in a leadership context. When I would speak first, in a meeting perhaps, I would tend to hear iterations of what I just said echo back to me from some of the participants. Imagine screaming in a cave. In...
by Jonathan | Oct 15, 2018 | Leadership
She was doing a poor job fighting back the tears and this made me very uncomfortable. Tears always do, either theirs or mine. The conversation didn’t start off heavy, but we wandered through the woods a bit. What became apparent as we talked was that the tears...
