by Jonathan | May 6, 2019 | Leadership
Tactics are lipstick. The internet is full of leadership tactics. I have a quiver full of tactics if someone wants it. Anything from hiring, firing, vision casting, team communications, etc. But a tactic that overlays something that is fundamentally broken won’t...
by Jonathan | May 3, 2019 | Leadership
I overheard the conversation while waiting in line. Somebody who gave me the impression they were the tire manager at a local Costco was talking to a tire worker. I was trying my best to politely eavesdrop. I could tell it was a tense conversation. The tire manager...
by Jonathan | May 2, 2019 | Leadership
Who is your customer? Hint: The customer isn’t always the one directly paying you. If you are in customer service then your customer is likely whoever is calling you with problems. Usually these people are also your organization’s clients – the ones...
by Jonathan | May 1, 2019 | Leadership
Trust it. We all get that gut instinct when we are communicating something to a team member and they are saying they get it, but you know they just aren’t getting it. Or, they are agreeing with you but you know they have some unexpressed reservations. On a...
by Jonathan | Apr 24, 2019 | Leadership
Nothing of significance can happen without the aid of other people. Part of me is getting exhausted with founders, CEOs, politicians, celebrities, and others who get spotlight attention on their work. Sometimes it feels like we are a bit too starstruck. Great, you...
