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Big structural problems require long solutions

The more I think about it, the more sense it makes. Big structural problems at work cannot be solved with bolt-on solutions. What does that mean? Let’s look at the problem of finding and retaining superstar talent. Right now we have a big structural problem in...

Leaders disproportionately help set the tone

Last night the cashier at Dairy Queen left us standing at the counter for several minutes, took our order wrong (it was only Blizzards!), and needed help counting up 99 cents in change (literally, from a coworker). Today, at a Starbucks I have never been to, the team...

Limit your work in progress. Get more done.

One point from the book stood out more than the others. I gave a mental high five to the author. This idea was good. It wasn’t good because it was new, novel, or counterintuitive, but because the seedling idea landed in fertile mental soil. Ready for it? Limit...

The gift of attention

It’s not that he wasn’t listening. He was still in the room and his head was still pointed in my general direction. The problem was that he left the conversation.  I am certain this has happened to you. You are talking with someone and you can feel their...