50% of the people you work with are unsure or completely unaware of what is expected of them (research, not opinion). We aren’t talking about job descriptions, rather about the real-time expectations that each of us have while on the job. The expectations placed on us range from big to small. There are expectations about our performance on tasks, about customer service, about colleague interaction, etc. Why is there this gap? It is always a communication problem between the leader and the team member. We think they should know but, for whatever reason, they don’t. Let’s not let another day pass on this. Let’s get clear on what we expect and then turn on the lights for our team members. With that kind of clarity, they will be in a better position to rack up wins. They win and, because they win, we win.