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The Culture+ Blog

Insights to help you create a compelling and connected culture

High-performance teams come from high-performance cultures

The Latest!

Need to hire more great people? Develop an employee journey

Want more people? Develop an employee journey. Customer experience (CX) professionals use the concept of the customer journey to literally map out the path a new customer takes when interacting with the brand. CX pros want to understand it all. How did they first encounter the brand and how did they further engage. The idea is that by understanding the roadmap, CX pros can help shape the experience and, ultimately, fix hidden problems and sell more stuff. We can do this too, but for our future...

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Make your stacks taller

Want some Girl Scout cookies? Leaders, how tall are your stacks? My daughter is selling Girl Scout cookies. These stacks are the pre-orders going to different family and friends. As I was looking at the stacks, I realized that one of our family member's support is...

Make your trainings feel more like a discussion than a lecture

Here is an iron-clad improvement suggestion for your next internal training: Make the whole session feel more like a discussion than a lecture. Why? By doing so, you will make the concepts more sticky. Isn't that the goal of training? To enact some sort of lasting...

Decision making: the key skill of future leaders

Leaders! Lend me your ears for a moment. This will be the critical leadership skill over the next several years. Are you ready? The skill is... Decision making. "Oh. That's it?" I know. I can feel your eyes rolling. It's not sexy like "strategic innovation, or "AI...

Challenging instincts leads to growth

The research says that you will be happier making less money if the trade is for more time. How many of us do you think trade money for time? The research says that when you are feeling the most down, a good solution is to surround yourself with others. How excited...

Micro-friction and unclarity are the weapons of procrastination

If you are procrastinating on some task, it is likely because of some micro-friction or some tiny aspect of unclarity. It's too easy to say, "I just don't have the time," or "I just don't want to," but I bet there is something more to it. Here's my example: I use...

Leaders: resilience required

It's snowing here in the Seattle area. We don't get a lot of snow, so it's always fun when it drops by for a visit. I am looking out through our dining room window to the backyard. The bamboo we have out back is covered in snow. Beautiful. And bent over. The weight of...

Leaders go beyond the surface

Leaders peel onions. Here's what I mean. During a recent webinar training, the subject of communication came up. The distilled takeaway? You need to communicate more than you are right now. Now, the context and narrative around the takeaway was more detailed, but the...

Help your superstars find and define the meaning in their work

Yesterday I shared with you survey results that said that "meaningful work" wins out over "more money" by almost 2 to 1. The takeaway for me, and maybe for you, is that what we think people want from their jobs may not be what they actually want. This is a classic...

Meaningful work is more important than a raise

If I asked you to choose between more meaningful work and a raise, which would you choose? The raise, right? That's obvious. Or is it? In a recent survey of over 2,000 people who worked for large companies, the "meaningful work" beat "more money" by 2 to 1. Many more...

Real deal leaders grind it out

Yesterday's "Big Game" was probably the least interesting one I have ever watched. My beloved Seahawks got knocked out in the first round of the post season, so that left me rooting for the Rams. The teams weren't the problem, however. The game itself was the culprit....

[Book] The Future Leader is now available!

I have published a book for you on the future of leadership. This is the playbook for leaders who are looking to better steer their organizations in this time of rapid generational and technological change. If you want your team to take it to the next level, then you,...