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The Culture+ Blog

Insights to help you create a compelling and connected culture

Every complaint an opportunity

The old joke after reading a fortune cookie fortune out loud is to add “between the sheets” to the end of whatever it says.

“You will make someone very happy.” (Between the sheets.)

The next time you hear somebody at work complaining about somebody else from a different generation, add this phrase to the tale end of their complaint: “Like I do.”

“Those young people just don’t work!” (Like I do)

“He just doesn’t get it.” (Like I do)

“She is not doing it right.” (Like I do)

“He is not listening.” (Like I do)

“She is not paying attention.” (Like I do)

“Millennials just don’t care.” (Like I do)

“Boomers talk too much.” (Like I do)

“You aren’t thinking about it (like I do).”

Often all of our complaints about working with people from other generations can be summed up by saying they “just don’t do it like I do it.” The heart of the complaint is not about the work being right or wrong, but about it being different from how we think it should be done. It looks different. It feels different. It produces a different result. It makes us crazy. But–as they said when I was a kid–who died and made you the arbiter of what’s right?

Every complaint is an opportunity to learn, and to go deeper on something new. Who knows, there might be an idea of solid gold in your midst.

by Jonathan

Jonathan Wilson is the CEO of Sandcastle, a leadership training and development consultancy. He frequently speaks and writes about building high performance teams. Jonathan regularly presents his latest findings and insights to business and government leaders at local, state, and national association events (both in-person and virtual). His first book, Future Leader: Rebooting Leadership to Win the Millennial and Tech Future is available now.

Tagged: Leadership

Published on: August 6, 2019

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