When a team member is angry, usually what they want most is to have someone listen to them. They don’t want advice or solutions or a strategy or a plan or a mindset, they just want your undivided attention. My problem is that I always want to jump to solutions. “You seem upset, how can we fix it?” Wrong response. What I have learned is that quickly pivoting to a solution framework is really about me and not them. Specifically, it’s about me getting back to a place of comfort in the conversation from a place of discomfort, and not about their problem. Amateur move. The change I am making is sitting longer in discomfort. Why? Because discomfort is usually where all the growth happens.
Future leader speaker and author of the book Future Leader: Rebooting Leadership to Win the Millennial and Tech Future. Free stuff! Get the first five chapters of my new book, an executive summary, and the Future Leader Companion Workbook here.