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The Future Leader (part 1)

I fundamentally believe the role of the leader is rapidly changing. Today’s leader and the future leader will be, in essence, two very different people. The reason they will be different people is because they will be solving different problems. Think of it in a...

Trust in 1/10th of one second

In only 1/10th of one second, the new person you just met has decided if they can trust you. One tenth of one second. Have you ever done this? Met someone and had an instant reaction, either good or bad? It’s visceral. The article that mentioned this stat went...

Leaders disproportionately influence culture

I wrote yesterday’s post about the clear, nice, and expert Starbucks manager from a different Starbucks location. I wrote that post from a location I had not been to before. Unlike the store where the expectations had been communicated clearly, nicely, and...